Control Room

• The Police Control Room controls the activities of all Police Stations in Pimpri Chinchwad police Commissionerate jurisdiction. It also plays role of communicator between the field staff and controlling authorities at all levels. Control Room ensures maintenance of Law and Order.

• During critical situations and in the absence of Senior Officers/Unit Commander, the Control Room Officer has to take decisions and to direct the officers present on the spot, If required, to dispatch forces to assist the police officers on the spot.

• It also promptly communicate important events to the Unit Commander, other senior officers and Control Room.

The Control Room (CONTROL ROOM) of the pimpri chinchwad police Commissioner has been set up and it has the following functions :

Dial 112 System :- From September 2021, Pimpri Chinchwad Commissionerate 112 dial system has started. Dial 112 is an up-to-date functioning system in accordance with which citizens should get immediate police help in times of trouble within the limits of Police Commissionerate.

Main Control Room Pimpri Chinchwad is fully computerized. 7 computer sets have been installed for dial 112, 1 set for supervisor, 1 set for Mahindra Engineering, and 5 sets are installed for call dispatching. Calls received from Navi Mumbai call center are read and immediately dispatched to the concerned police station. And if the concerned ERV is not seen by the operator, he is informed by phone through wirelay. If a nearby car is not visible on the computer during a call, the call is made wirelessly. And so the call data is recorded in ATR. Now the ERV system has been installed on the said system. The Pimpri Chinchwad Commissionerate receives 200 to 250 calls daily on the dial 112 system. And all incoming calls are handled. And attempts are made to reach the caller within 10 to 15 minutes by the concerned marshals.

Phone a Friend - There are 2 separate telephone numbers available in the Control Room. A System established to collect the feedback from the complaint. It aims to measure the satisfaction of the complaint regarding resolution of his grievance by the field staff.

1) 020-27352500.

2) 020-27352600

Helpline for Senior Citizens and Women : There are two help line Numbers provided for Women and Senior Citizens. manned by staff for 24x7 .The Complaints of senior citizen/ women is attended on priority and immediate help is provided as per the need

These numbers are :

1) Helpline No. for Senior Citizens- 1090

2) Helpline No. for women- 1091

3) Control Room WhatsApp No. - 9529691966